Use this for last-mile review. Star weak rows and re-drill with practice.
1) Ports & Protocols (memorize)
| Service |
Port/Proto |
Notes |
| HTTP / HTTPS |
80 TCP / 443 TCP |
Web; HTTPS uses TLS |
| SSH |
22 TCP |
Secure shell / SFTP |
| FTP / FTPS / SFTP |
20–21 TCP / 990 TCP / 22 TCP |
Legacy vs TLS vs SSH |
| SMTP / Submission |
25 / 587 TCP |
Outbound email |
| POP3 / IMAP4 (+TLS) |
110 / 143 (995 / 993) TCP |
Mail retrieval |
| RDP |
3389 TCP/UDP |
Remote desktop |
| DNS |
53 UDP/TCP |
Name resolution |
| DHCP |
67/68 UDP |
Server/client |
| SNMP |
161/162 UDP |
Monitor / traps |
| LDAP / LDAPS |
389 / 636 TCP |
Directory |
2) Ethernet Cabling & Standards
| Std |
Speed |
Max Dist |
Cable |
| 100BASE-TX |
100 Mbps |
100 m |
Cat5/5e |
| 1000BASE-T |
1 Gbps |
100 m |
Cat5e/6 |
| 10GBASE-T |
10 Gbps |
55 m (Cat6) / 100 m (Cat6a) |
Cat6/6a |
3) Fiber & Transceivers
| Type |
Mode |
Connector |
Range |
| MMF |
Multi-mode |
LC/SC |
Short (LED/VCSEL) |
| SMF |
Single-mode |
LC/SC |
Long (laser) |
Notes: SFP/SFP+ modules match fiber type; clean ends; avoid tight bends.
4) Peripheral & Storage Connectors
- USB: 2.0 (480 Mbps), 3.2 Gen1 (5 Gbps), Gen2 (10), Gen2x2 (20). USB-C supports alt-modes (DP/Thunderbolt).
- Display: HDMI • DisplayPort (DP++) • DVI-D/I • VGA (legacy).
- Storage: SATA (data 7-pin, power 15-pin), M.2 keys (B/M), NVMe over PCIe.
- Thunderbolt 3/4: USB-C, up to 40 Gbps.
5) Wi-Fi Standards
| Std |
Bands |
Max PHY (theoretical) |
Notes |
| 802.11n (Wi-Fi 4) |
2.4/5 |
~600 Mbps |
MIMO |
| 802.11ac (Wi-Fi 5) |
5 |
~6.9 Gbps |
MU-MIMO, wide channels |
| 802.11ax (Wi-Fi 6/6E) |
2.4/5/(6E) |
>9 Gbps |
OFDMA, dense env. |
6) Wi-Fi Security & SOHO Hygiene
- Security order (best→worst): WPA3 → WPA2 (AES/CCMP) → WPA (TKIP) → WEP (avoid).
- SOHO basics: change defaults, WPA2/3-Personal, strong passphrase, firmware updates, disable WPS.
7) IPv4, DHCP & DNS Essentials
- Private ranges: 10.0.0.0/8 • 172.16.0.0–172.31.255.255 (/12) • 192.168.0.0/16
- APIPA: 169.254.0.0/16 → DHCP failure (local-only).
- Quick tells: Names fail but IP works → DNS issue; duplicate IP → intermittent drops.
8) Network Triage (first moves)
- APIPA: Check DHCP scope/reachability/relay, VLAN, gateway/DNS.
- No network: Verify link light, NIC enablement, cabling/port.
- Wi-Fi slow: Prefer 5/6 GHz, right channel width, reduce interference; disable WPS.
9) RAID Levels
| RAID |
Disks |
Benefit |
Notes |
| 0 |
2+ |
Performance |
No redundancy |
| 1 |
2 |
Redundancy |
50% capacity |
| 5 |
3+ |
Redundancy + perf |
1 disk fault tolerant |
| 10 |
4+ |
Redundancy + perf |
Mirrored stripes |
10) Filesystems & Storage Health
- FS: NTFS (permissions, quotas, EFS), exFAT (flash), FAT32 (legacy).
- SMART warnings: Back up, replace drive.
- M.2/NVMe: Seat fully; confirm BIOS/UEFI detection; check boot order.
11) Printers — Laser Process & Fixes
Order: Processing → Charging → Exposing → Developing → Transferring → Fusing → Cleaning
| Symptom |
Likely Cause |
First Step |
| Streaks/lines |
Drum/toner/fuser residue |
Clean/replace unit |
| Ghosting |
Drum/fuser not discharging |
Replace drum/fuser |
| Jams |
Rollers/path/humidity |
Clear path; clean rollers |
| Faint/uneven |
Low toner/transfer |
Replace toner; check transfer roller |
12) Displays & Graphics
| Symptom |
Cause |
Quick Action |
| No signal |
Loose cable / GPU not seated |
Reseat cables/GPU; check input |
| Artifacts/tearing |
Driver or cable |
Update driver; swap cable/port |
| Dim image |
Backlight/power |
Adjust brightness; test external |
| Color shift |
Profile/cable |
Reset profile; try HDMI/DP |
13) Mobile Devices
- Connectivity: Tethering vs hotspot; Wi-Fi calling.
- Accessories: NFC, Bluetooth profiles (A2DP/HFP).
- Triage: Safe mode (Android), DFU/Recovery (iOS), clear app cache/data, battery health.
14) Virtualization & Client Cloud
- Type 1 vs Type 2 hypervisors (bare-metal vs hosted).
- VM resources: vCPU, memory ballooning, vNICs.
- Snapshots ≠ backups (short-term only).
- Cloud use: Storage sync (OneDrive/Drive), thin clients, basic VDI awareness.
| Need |
Tool/Command |
Use |
| IP stack |
ipconfig /all |
DHCP/DNS/gateway check |
| Reachability |
ping, tracert |
Latency, path issues |
| Name resolution |
nslookup |
DNS testing |
| Shares |
net use |
Map drives; creds |
| Disk |
chkdsk, diskpart, defrag |
Filesystem/partition |
| System health |
sfc /scannow, DISM /restorehealth |
Image repair |
| Logs |
Event Viewer |
System/Application issues |
16) ESD/Safety & Troubleshooting Method
ESD & safety: Strap to ground, antistatic mat, handle by edges, ESD bags; surge/UPS; toner cleanup with cold water/ESD-safe vac.
Method (always show this logic):
- Identify the problem (gather, duplicate, what changed).
- Establish a probable cause (theory).
- Test the theory → confirm root cause.
- Plan and implement the fix.
- Verify full functionality; implement prevention.
- Document findings/actions/outcomes.
Golden rules: Start least intrusive, change one thing at a time, preserve data and user impact awareness.