Frequently Asked Questions

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Billing, login, restore, or locked accessSupport
Downloads, plans, login, or web access by app familyApps and Web Access
Exam pages and sample questionsCertification Exams
Question quality, public samples, or how free practice pages are builtExam Practice Methodology

Which page should I open first?

If you need to...Best page
Open one exam page and see the main exam pageCertification Exams
Choose between the current PMP and the July 2026 PMP refreshPMP 2026 and PMP
Choose the right app family firstApps and Web Access
Choose sequence first instead of one examSecurities Roadmaps or IT and Cloud Roadmaps
Browse by professional area instead of by vendor or regulatorProfessional Areas
Fix billing, restore, sign-in, or sync issuesSupport
Review content standards, sample-question rules, and free-vs-premium boundariesExam Practice Methodology

Mastery is a focused exam-practice platform from Tokenizer Inc. built around three app families: IT Mastery, PM Mastery, and Securities Prep. You can start from exam pages on this site, open the matching web app, and continue on mobile with the same account inside that app family. The three app families use separate authentication and billing.

U.S. securities: SIE, Series exams, NASAA state-law exams, and MSRB municipal paths.
Canada: CIRO/CSI exams including FP I and FP II, RIBO, LLQP modules, and FP Canada QAFP.
United Kingdom: six live CISI exams with 24-question public sample sets for Introduction to Investment, UK Regulation & Professional Integrity, Investment, Risk and Taxation, Risk in Financial Services, Combating Financial Crime, and Investment Management, plus IAD, the IOC guide, and International Introduction qualification guides.
Project management & agile: PMI, PRINCE2, Scrum.org, Scrum Alliance, SAFe, and CompTIA Project+.
Cloud & IT: AWS, Azure, Microsoft AI/Fabric, GCP, Oracle, Snowflake, Databricks, HashiCorp, CompTIA, ISC2, Cisco, Red Hat, Linux Foundation/CNCF, GitHub, and Python Institute certifications, with live practice depth varying by exam code.
Catalog grows continuously, and live web/mobile availability varies by exam family and exam code.

If your PMP exam date is before July 9, 2026, use the current PMP page. If your exam date is July 9, 2026 or later, use PMP 2026. That separate page reflects the updated weighting and the broader Business Environment, stakeholder, value, AI, and sustainability context in PMI's refresh.

Start with the United Kingdom roadmap if you are still choosing between foundation, regulation, advice, risk, financial crime, and investment management. If you already know your target, open the CISI exam directly: Introduction to Investment, UK Regulation & Professional Integrity, Investment, Risk and Taxation, Risk in Financial Services, Combating Financial Crime, or Investment Management. Each of those six live UK exams includes a 24-question public sample set.

There is no separate free trial right now. Most exam pages on this site include public sample questions, and each app family includes a limited in-app preview so you can test the format before subscribing. A subscription unlocks the full practice library, timed mock exams, explanations, and analytics for that app family.

Yes. Start with the public sample questions on the matching exam page, then use the app preview for more hands-on practice. Free preview inside the app is capped at up to 10 questions per topic, up to 50 per exam, and up to 1,000 preview questions across the app before subscribing.

Practice Mode is designed as a short randomized attempt. On many courses, each attempt contains 10 questions. On question 10, the Next button becomes Finish because there is no next question in that attempt.

After tapping Finish, you can review your answers, tap Submit & View Results, and then tap Try Again to start another randomized practice attempt. A premium subscription unlocks the full practice library and unlimited new practice attempts. It does not turn one Practice Mode attempt into an endless scrolling list of all questions.

Yes. Questions load from the cloud. Short connection drops are handled by caching and auto-retry. If you see “No questions found,” please retry on a stable connection (VPN/firewall off). If it persists, contact support with the exam/topic.

Banks are designed to mirror the style, difficulty, timing, and topic weights of the real exams, with extra challenge sets to deepen mastery. We target realistic pacing (roughly 2–3 minutes per question on average), use exam-style mixes of single-response and multi-response items, and align content to the official blueprint where available. Every item includes a step-by-step explanation—no “answer only.”

No. The goal is to build transferable exam judgment, not to memorize a large question bank. If you can complete several varied timed attempts above your readiness threshold, for example around 75% or higher, and you can explain why the best answers are better than the tempting alternatives, you are probably ready to move toward final review and the real exam. More practice is useful when it targets weak topics; repeating questions you already recognize can create false confidence without improving exam-day reasoning.

Public sample questions are original Mastery practice items aligned to exam objectives, topic weights, and exam format where available. Live app-backed pages can also include focused topic pages and free full-length diagnostic pages. See Exam Practice Methodology for quality standards, page-status language, and free-vs-premium boundaries.

Yes. Progress and settings sync to your account across devices within the same app family. Use the same app-family account on each device. If you bought on web, the matching mobile app must use that same Email/Password account.

Sign in on the matching mobile app with the same Email/Password account you used on web, then open My Profile & Stats → Refresh. Repeat this separately for IT Mastery, PM Mastery, or Securities Prep; accounts and billing do not carry across app families. If mobile still looks locked after that, email support@masteryexamprep.com.

All three app families can start on web or mobile, but each app family has separate billing. If you buy on web, use the same Email/Password account in the matching mobile app and tap Refresh if access still looks locked. Store-billed cancellations and refunds still follow Apple or Google rules. For web-billed subscription questions, email support@masteryexamprep.com. For the full routing by app family, start with the matching downloads page.

RevenueCat web checkout uses Stripe and may show cards plus wallet options such as Google Pay. If checkout or renewal does not complete, try another available web payment method first. Customers using India-issued payment methods may run into extra issuer authentication or recurring-payment limits; if web checkout still fails, subscribe through the Apple App Store, Mac App Store where available, or Google Play for the same app family, then sign in with that app-family account and tap Refresh.

Yes. Open the matching exam page first when possible, then use its Start on Web button. You can also start from the app-family pages for IT Mastery, PM Mastery, and Securities Prep. All three app families now support web access and web checkout.

We don’t run ad networks or cross-site tracking. We use privacy-friendly analytics to improve product quality. See our Privacy Policy.

No. Mastery by Tokenizer is independent and not affiliated with, endorsed by, or sponsored by any exam owner, regulator, professional association, standards body, or technology vendor. Examples include FINRA®, NASAA, MSRB®, NFA, FP Canada™, CFP Board, CISI, CSI®/CIRO®, AICPA, NASBA, CPA Canada, CIMA, PMI®, CompTIA®, AWS®, Microsoft®, Google Cloud™, Oracle, Linux Foundation/CNCF, and GitHub. All exam names, acronyms, course names, and certification marks belong to their respective owners. Exam results are not guaranteed.

Start with Certification Exams if you want to confirm the page exists already. If the page exists and shows a practice-update form, use that form first so the request is tied to the exact app family, vendor, exam code, and page. If the page is missing or something on it is wrong, email support@masteryexamprep.com with the exam code or name, region, and a screenshot if relevant. For app access or web-subscription issues in any app family, email support@masteryexamprep.com.

We already maintain additional draft coverage across many exams, and learner requests help us decide what goes live next. If a page already exists for your exam, use the update form on that page first. If you do not see your exam at all, email us with the exam code or name, the country or region, and the certification body.

What to include:
  • Exact exam code or name
  • Country or region
  • Certification body
  • Your target exam date or window, if relevant
Email a request

Update forms are the most accurate path for exact pages. Email is still the right path for a missing page, incorrect page details, or a support issue. We do not publish fixed launch dates before an exam page is ready.

We use modern tools—including AI assistants—for drafting, refactoring, and checking ideas, but every question, answer choice, and explanation is ultimately selected, edited, and approved by humans. Behind each course is a structured workflow: aligning to official exam blueprints, designing realistic question styles and ratios, targeting real exam pacing (about 2–3 minutes per question), and running independent reviews by certified subject-matter experts. In short, we treat AI as a power tool, not an author.

Yes. For selected exams, we publish detailed practice books in digital formats (EPUB and PDF), sold through our website and partners. These books complement the app experience: they use the same exam-aligned philosophy (realistic question styles, pacing, and explanations) but are optimized for reading and annotation on tablets, laptops, and e-readers. App subscriptions and books are sold separately, so you can choose the mix that works best for you.