Contact & Help
Use the email that matches the problem so we can route it correctly the first time.
| Need help with | Best contact |
|---|---|
| Access, billing, sync, or locked-content issues in IT Mastery, PM Mastery, or Securities Prep | support@masteryexamprep.com |
| Exact exam practice updates | Use the update form on the matching exam page first |
| Missing exam pages or wrong exam-page details on Mastery Exam Prep | support@masteryexamprep.com |
| General Tokenizer or company-level questions | support@tokenizer.ca |
| Privacy questions | privacy@masteryexamprep.com |
| Institutional / training group access | support@masteryexamprep.com |
Tip: The in‑app Report issue (flag icon) automatically attaches the item ID so we can diagnose and fix issues faster. For exact exam availability updates, use the form on the matching exam page when it exists. For access problems, please include the app, exam, platform, sign-in method, and a screenshot of the locked screen if possible.
For web subscription issues in any of the three app families, email support@masteryexamprep.com from the Email/Password account you are trying to use inside that app family on web and mobile.
Institutional / Training Group Access
If you need access for a class, employer program, bootcamp, or compliance cohort, start with Team & Institutional Access.
- Group access is available by invoice for approved learner email addresses.
- Typical institutional pricing starts at US$100 per learner per year, with minimum invoice requirements possible.
- Training-provider and referral discussions use the same contact path.
Practice Mode & 10-Question Sets
In our apps, Practice Mode is intentionally built as a short randomized attempt. On many courses, each attempt contains 10 questions. On question 10, the Next button becomes Finish because there is no next question in that attempt.
After tapping Finish, review your answers, tap Submit & View Results, and then tap Try Again to start another randomized practice attempt.
- Practice Mode: short randomized attempts, often 10 questions at a time.
- Premium: the full practice library and unlimited new practice attempts, plus mock exams, explanations, and analytics.
- Not included: one endless scrolling list of every question in a single Practice Mode attempt.
If your app says premium is active and you can keep starting new sets, your subscription is working as expected. If a topic or exam says you hit a free limit before you can start a new set, email support@masteryexamprep.com.
Restore Purchases
Restore Purchases re-checks your store purchase history and refreshes premium access on the current device.
Use it for App Store, Mac App Store, or Google Play purchases when access is missing.
- You already subscribed on this store account, but premium is not unlocked on this device.
- You changed phones or tablets and want to recover access.
- The store says you already subscribed when you try to buy again.
- You subscribed as a guest earlier, then signed in later and access did not appear.
- You reinstalled the app or reset app state and access looks missing.
If the app already shows premium as active, try My Profile & Stats → Refresh first.
Do not use Restore Purchases for web purchases. For web-billed access, sign in with the same Email/Password account on each device, then tap Refresh.
Best practice:
- Sign in first with the account you want to keep using for web and multi-device access.
- Then tap Restore Purchases on that same device.
This matters because restoring while signed into a different app account, or while staying anonymous, can attach the active subscription to the current app session instead of the account you expected to use later.
Where to find it:
- Left-side menu / drawer → Restore Purchases
- My Profile & Stats → Restore Purchases
- Paywall / subscription screen → Restore Purchases
Do not purchase the same subscription twice. If the store says you are already subscribed, use Restore Purchases instead.
Accounts, Sign-In & Cross-Device Use
The mobile apps and supported web apps support sign in with Apple, Google, and email/password. Web access is available at MasteryExamPrep.com for supported products and features.
| Situation | What to do |
|---|---|
| Already subscribed and just need web access | Open the direct login pages for IT Mastery, Securities Prep, or PM Mastery. |
| Best setup for web and multi-device use | Sign in or create an account before subscribing, then keep using that same app-family account on each device. |
| Bought on web | Sign in on mobile with the same Email/Password account, then tap Refresh. |
| Bought through a mobile store and access is missing on another device | Sign in first, then use Restore Purchases on that device. |
| The store says you already subscribed | Do not buy again. Use Restore Purchases. |
We can help with app access, syncing, and troubleshooting. We cannot move App Store or Google Play purchases manually between store accounts.
Exam Coverage
Browse the full catalogThe website provides exam pages, support, selected sample questions, and web-app entry points. The apps add the larger practice libraries, timed exam simulations, detailed explanations, and progress analytics.
CSI / CIRO
- CIRE, RSE, CSC Exam 1 & 2, CPH, CCC, IFC, ETFM, WME Exam 1 & 2, IMT Exam 1 & 2, AIS, PMT, DFOL, PDO, BCO, CCO, PFSA, FP I, FP II, AFP Exam 1, and AFP Exam 2
RIBO
- RIBO Level 1 for Ontario general-insurance broker licensing
LLQP
- Life Insurance, Accident & Sickness, Segregated Funds & Annuities, Ethics & Professional Practice (Common Law), and Ethics & Professional Practice (Civil Code / Québec)
Canada insurance sample preview pages
- Canada general-insurance, province-specific, and adjuster pages are available for exam discovery and update requests while full Securities Prep routes continue expanding
FP Canada
- QAFP plus CFP MCQ Companion and CFP Vignette Companion practice, with the CFP case page using client scenarios and attached questions rather than claiming to reproduce FP Canada's constructed-response format
CISI
- Six live UK CISI exams are now in Securities Prep: Introduction to Investment, UK Regulation & Professional Integrity, Investment, Risk and Taxation, Risk in Financial Services, Combating Financial Crime, and Investment Management
- Each live UK exam includes a 24-question public sample set plus direct Securities Prep web, plans, login, and downloads links
- IAD, the IOC sequence guide, and International Introduction to Investment remain useful as broader qualification-comparison guides
- If you are unsure where to start, open the UK roadmap or CISI hub first
FINRA / NASAA
- SIE, Series 4/6/7/9/10/14/22/23/24/26/27/28/39/57/79/82/86/87/99/161/162, plus Series 63/65/66
NFA futures and forex
- Series 3, Series 30, Series 31, Series 32, and Series 34 are live Securities Prep pages for futures, managed-funds, branch-manager, foreign-registrant, and retail-forex paths
MSRB
- Series 50, Series 52, Series 53, and Series 54 municipal securities paths
Financial planning and retirement
- CFP Board CFP, American College ChFC, and RICP pages are available for U.S. financial-planning and retirement-income preparation
U.S. CPA sections
- AUD, FAR, REG, BAR, ISC, and TCP are live Mastery Exam Prep CPA practice routes with public samples, full-length MCQ diagnostics, topic pages, timed practice, and detailed explanations
U.S. Insurance
- Life, Health, Life & Health, Property & Casualty, Personal Lines, Adjuster, and Variable Life & Annuity pages let you request a Securities Prep update; include your state and line of authority when asking about an exam
Project Management & Agile
- PMP 2026, current PMP, CAPM, PMI-ACP, PMI-PBA, PMI-CPMAI, GPM-b, CSPP, PgMP, PfMP, PMOCP, PRINCE2, CSM, PSM I, PSM-AI, PSPO-AI, Leading SAFe, and Project+
- AACE project-controls pages for CCP, CEP, EVP, PSP, PRMP, DRMP, CFCC, CCT, and CST help candidates compare credentials and request updates while full PM Mastery practice continues to expand.
Technology & Cloud
- AWS, Microsoft Azure, Microsoft AI/Fabric, GCP, Snowflake, CompTIA, ISC2, Cisco, Red Hat, Linux Foundation/CNCF, GitHub, Python Institute, Databricks, HashiCorp, Confluent, and Oracle exam pages, with live practice depth varying by exam code
- Newer live IT Mastery pages include AWS AIP-C01, Microsoft AI-103, Microsoft DP-700, CompTIA Cloud+ CV0-004, Oracle Java SE 17, Oracle Java SE 21, Python PCEP, and Python PCAP
- Hands-on exams such as Red Hat, CKA, CKAD, CKS, and LFCS are handled as readiness and objective-drill support because official exam prep still requires practical lab work
Our apps include large premium practice libraries, timed exam simulations, detailed explanations, and analytics. The website remains ad-free with free study resources and selected web practice experiences.
Content & Difficulty
We align items to current exam outlines, official blueprints, and regulator guidance where available. Our practice sets are intentionally challenging so exam day feels easier.
- Human-curated: Questions and explanations are written and reviewed by subject-matter editors.
- Modern tooling: We analyze clarity and difficulty to improve pacing and coverage over time.
- Report issues fast: Tap the flag icon on any item, or email a screenshot—most fixes go live quickly.
We do not sell your data, and we do not use your study answers to train third‑party models. See our Privacy Policy.
Billing, Cancellations & Refunds
| App family | Where you can subscribe today | What to do on another device | Cancel / refund path |
|---|---|---|---|
| IT Mastery | Web, Apple App Store, or Google Play | If you bought on web, sign in with the same Email/Password account and tap Refresh. If you bought through a store, use Restore Purchases. | Web-billed questions: support@masteryexamprep.com. Store-billed issues: Apple or Google. |
| PM Mastery | Web, Apple App Store, or Google Play | If you bought on web, sign in with the same Email/Password account and tap Refresh. If you bought through a store, use Restore Purchases. | Web-billed questions: support@masteryexamprep.com. Store-billed issues: Apple or Google. |
| Securities Prep | Web, Apple App Store, Mac App Store, or Google Play | If you bought on web, sign in with the same Email/Password account and tap Refresh. If you bought through a store, use Restore Purchases. | Web-billed issues: support@masteryexamprep.com. Store-billed issues: Apple or Google. |
Canada GST/HST Registration No.: 863417408RT0001
UK and Ireland VAT registration details will be added after registration is complete.
Deleting the app does not cancel a store-billed subscription.
If you were charged but access is not unlocked, sign in with the account you want to keep using, tap Refresh, and only then use Restore Purchases if the purchase was store-billed.
For store-billed subscriptions, refund eligibility and approval are determined by Apple or Google under their policies. Official self-service links:
- Apple refund requests: reportaproblem.apple.com
- Google Play refund requests: Request your Google Play refund
We are happy to investigate app behavior, missing access, sync issues, and web-billing questions for all three app families. For web-billed subscription issues, email support@masteryexamprep.com. For store billing disputes, cancellations, and refund approvals, the decision is still made by Apple or Google.
Known Issues & Quick Fixes
- Subscription active, but a topic still says limit reached: open My Profile & Stats and tap the top-right Refresh button. If you are not signed in yet, sign in first, then refresh again.
- Practice Mode ends after 10 questions and shows Finish: that is normal. Practice Mode uses short randomized attempts by design. Tap Submit & View Results, then Try Again to start another attempt from the full available library.
- Wide tables and code blocks on small phones: swipe horizontally to view the full content. Landscape mode or a larger screen can still be more comfortable for dense exhibits.
- Math/LaTeX: Long inline formulas may scroll horizontally by design.
- Connectivity: The app requires an internet connection for fresh content; brief drops are handled with auto-retry and light caching.
- Changed devices after subscribing as a guest: Sign in with the same app account if available, then use Restore Purchases on the new device.
- Web access: All three app families can start on web or mobile, but each app family has separate authentication and billing. If you bought on web, sign in on the matching mobile app with the same Email/Password account. In every app family, use the same app-family account on each device.
Quick fixes
- Update to the latest app version (App Store / Play).
- Open My Profile & Stats and tap the top-right Refresh button.
- If you are not signed in, sign in with the account you want to use on all devices, then tap Refresh again.
- Use Restore Purchases from the drawer, profile screen, or paywall if premium access is still missing.
- Fully close and reopen the app, or sign out and sign back in again.
- Try the direct web login page for your app to confirm the subscription is active there too.
About Tokenizer Inc.
Tokenizer Inc. was founded on February 4, 2004 by search engineers contributing to Apache Lucene. Our name comes from tokenization in information retrieval (splitting text for indexing)—long before today’s AI hype. We build tough, human‑curated practice questions and explanations, using modern tooling to continuously analyze quality and difficulty.
Disclaimers
Tokenizer Inc. and Mastery Exam Prep are independent exam-prep providers. We are not affiliated with, sponsored by, or endorsed by any exam owner, regulator, professional association, standards body, or technology vendor. Examples include CSI/CIRO, CISI, FINRA, NASAA, MSRB, NFA, FP Canada, CFP Board, AICPA, NASBA, CPA Canada, CIMA, PMI, CompTIA, AWS, Microsoft, Google Cloud, Oracle, Linux Foundation/CNCF, GitHub, and similar certification bodies. Exam names, course names, acronyms, and certification marks (for example CSC®, CPH®, WME®, LLQP, CPA, AUD, FAR, and CIMA) are trademarks or marks of their respective owners and are used only to identify the relevant exam or credential.