ITIL PIC Sample Questions & Practice Test

ITIL Plan, Implement and Control (PIC) is a PeopleCert ITIL Practice Manager bundle focused on controlled implementation and service-change practices.

This page includes 12 original PIC sample questions for initial review. Full IT Mastery practice for PIC is not live yet; use the Notify me form if this ITIL bundle is the route you want prioritized.

ITIL PIC exam snapshot

• Provider: PeopleCert
• Official route: ITIL Plan, Implement and Control
• Common short form: PIC
• Family: ITIL Practice Manager bundle
• Best fit: change, release, deployment, configuration, IT asset, and implementation-control candidates

What PIC questions usually test

• enabling change while controlling risk
• planning releases and deployments with support readiness
• understanding configuration and asset information
• coordinating implementation work across teams and suppliers
• preserving traceability, accountability, and service value

Common PIC traps

Sample Exam Questions

Try these 12 original sample questions for ITIL Plan, Implement and Control. They are written for self-assessment and are not official exam questions.

Question 1

Topic: change enablement

What is the main purpose of change enablement?

• A. Increase the success rate of service and product changes while controlling risk
• B. Maximize the number of approvals for every change
• C. Stop all change in live services
• D. Move all decisions outside the organization

Best answer: A

Explanation: Change enablement is not change prevention. It helps teams make effective changes with appropriate control and risk awareness.

Question 2

Topic: standard change

Which change is most likely a standard change?

• A. A high-risk emergency with no known steps
• B. A pre-authorized, low-risk change performed through a documented procedure
• C. A major architecture replacement
• D. Any change requested by a senior executive

Best answer: B

Explanation: Standard changes are pre-authorized because they are low risk, well understood, and documented. They still require procedure discipline.

Question 3

Topic: emergency change

A critical security vulnerability is actively exploited. What should emergency change handling preserve?

• A. No records because the change is urgent
• B. Unlimited informal decisions
• C. Speed plus appropriate risk review, authorization, documentation, and post-implementation review
• D. A normal monthly approval cycle only

Best answer: C

Explanation: Emergency changes need speed, but not uncontrolled action. Records, authorization, and review still matter.

Question 4

Topic: release planning

A release affects call-center workflows, but training and support scripts are not ready. What is the best interpretation?

• A. Training is unrelated to release success
• B. Support can learn after go-live without risk
• C. The release is ready because code is complete
• D. Release readiness is incomplete

Best answer: D

Explanation: Release planning includes people, process, communication, and support readiness, not only technical deployment.

Question 5

Topic: deployment

What is the best reason to use a phased deployment?

• A. To reduce risk and learn from early groups before wider rollout
• B. To avoid all testing
• C. To hide changes from stakeholders
• D. To make rollback impossible

Best answer: A

Explanation: Phased deployment can reduce impact, create feedback, and allow controlled expansion when risk or uncertainty exists.

Question 6

Topic: service configuration management

Why is configuration information useful during an incident?

• A. It replaces all troubleshooting
• B. It can show relationships and dependencies among services, components, and support responsibilities
• C. It proves no change caused the incident
• D. It is useful only for finance reports

Best answer: B

Explanation: Configuration data helps teams understand dependencies and impact. It supports, but does not replace, technical diagnosis.

Question 7

Topic: IT asset management

Which question is most directly supported by IT asset management?

• A. Which user is happiest today?
• B. Which feature should be designed next?
• C. Which hardware, software, or cloud assets exist, who owns them, and what lifecycle or cost obligations apply?
• D. What is the root cause of every incident?

Best answer: C

Explanation: IT asset management supports lifecycle, ownership, cost, compliance, and risk decisions about assets.

Question 8

Topic: deployment verification

After deployment, what should the team verify?

• A. Only that the deployment email was sent
• B. Only that the project file was archived
• C. Nothing until users complain
• D. That the service meets acceptance criteria, monitoring is healthy, users are supported, and rollback or remediation is ready if needed

Best answer: D

Explanation: Implementation control includes validation and readiness after deployment. Good teams verify outcomes and watch for early risk signals.

Question 9

Topic: change schedule

Why maintain a change schedule?

• A. To coordinate changes, identify conflicts, and manage service risk
• B. To hide changes from stakeholders
• C. To create a calendar nobody reviews
• D. To prevent all change permanently

Best answer: A

Explanation: A change schedule helps teams see timing, conflicts, freezes, dependencies, and operational impact.

Question 10

Topic: rollback

Why should rollback or remediation be considered before implementation?

• A. To guarantee no change can fail
• B. To prepare for controlled recovery if outcomes are not acceptable
• C. To eliminate testing
• D. To avoid stakeholder communication

Best answer: B

Explanation: Not every change succeeds. A planned recovery option reduces impact and supports confident decision-making.

Question 11

Topic: implementation control

A deployment requires database, network, and application teams. What is the strongest control need?

• A. Each team acting independently without coordination
• B. No implementation plan because all teams are skilled
• C. Clear dependencies, sequence, responsibilities, communication, and decision points
• D. Removing all records of the work

Best answer: C

Explanation: Complex implementation needs coordination. Skill alone does not replace sequencing, ownership, and communication.

Question 12

Topic: post-implementation review

When is a post-implementation review most useful?

• A. When it assigns blame without evidence
• B. When it is skipped for every emergency change
• C. When it only repeats the original plan
• D. When it captures lessons, verifies outcomes, and improves future change or deployment work

Best answer: D

Explanation: Review supports learning and control. It should improve future practice rather than exist as a formality.

What to open next

• Need the broader ITIL Practice Manager page? Open ITIL Practice Manager .
• Need ITSM implementation practice? Open ServiceNow CIS-ITSM .
• Need deployment automation practice? Open GitHub Actions .