Microsoft MB-220 Cheat Sheet: Replacement Route

May 1, 2026

Review a compact Microsoft MB-220 replacement cheat sheet for the retired Dynamics 365 Customer Insights Journeys route, including the MB-280 comparison path and stale-prep traps.

On this page

Use this cheat sheet to translate an MB-220 search into a current study decision. MB-220 retired on November 30, 2024, and the parent page identifies MB-280 as the closest current replacement route to verify before building a new plan.

Start with the replacement page, then open MB-280 if the Customer Experience Analyst route matches your goal.

Open MB-220 exam page View MB-280

Route snapshot

Item	Review cue
Old exam code	MB-220
Retired route name	Microsoft Dynamics 365 Customer Insights Journeys Functional Consultant
Retirement date	November 30, 2024
Closest current exam to compare	MB-280: Microsoft Dynamics 365 Customer Experience Analyst Associate
Current page status	Replacement guidance

Replacement checklist

Ask this first	If yes
Are you using MB-220 because an old employer page or course still names it?	Translate the requirement to current Dynamics 365 route language.
Is your goal customer experience analysis, journeys, or customer-engagement workflow?	Compare MB-280 first.
Is your goal mostly data engineering, lakehouse, or analytics-platform work?	Compare Microsoft Fabric or Azure data routes instead.
Do you already have MB-220 notes?	Map only overlapping topics and discard stale scope before studying.

What may still transfer

Customer journey reasoning, stakeholder communication, campaign or engagement workflow concepts, and customer-insight vocabulary may still help.
Replacement-focused prep should follow the current exam first, not an archived objective list.
Old materials are more useful as terminology translation than as a complete current study plan.

Common traps

Assuming MB-220 and MB-280 are identical.
Missing the July 31, 2026 retirement note for MB-280 on the parent page when planning a long study calendar.
Treating “Customer Insights” wording as always a Dynamics functional-consultant route; some candidates are really pursuing data-platform goals.
Buying MB-220-labeled prep that does not explain the retired route.
Studying old UI screenshots instead of current exam expectations.

Practice strategy

Use the exam-selection questions on the parent page to validate the decision, not to train for a retired exam. Once the target is current, switch to MB-280, Dynamics 365, Fabric, or another Microsoft page that matches the actual job task.

Revised on Monday, May 25, 2026