Track retired Microsoft MB-220 route status, confirm the MB-280 replacement path, and request an IT Mastery practice update for the current Dynamics 365 route.
MB-220 retired on November 30, 2024. This page stays live for candidates who still search the older Dynamics 365 Customer Insights Journeys exam code.
The closest current replacement route is MB-280: Microsoft Dynamics 365 Customer Experience Analyst Associate . Microsoft currently lists MB-280 as scheduled to retire on July 31, 2026, so treat it as the current replacement route to verify before you build a new study plan.
Use this page to confirm the legacy route, avoid stale MB-220 preparation, and choose the current Microsoft Dynamics 365 path before studying.
| Area | Practical focus |
|---|---|
| Old route recognition | MB-220 represented Dynamics 365 Customer Insights Journeys functional-consultant preparation before the route retired. |
| Current equivalent | Start with MB-280 because it is the closest current Dynamics 365 Customer Experience Analyst route for MB-220 searchers. |
| Retirement check | Microsoft lists MB-280 as scheduled to retire on July 31, 2026, so verify the route before buying materials or setting a study calendar. |
| Avoid stale preparation | Do not build a new plan around MB-220 unless you are only validating old transcript, partner, or employer requirements. |
| If you need practice now | Start here |
|---|---|
| MB-280: Dynamics 365 Customer Experience Analyst | Closest current replacement route for MB-220 searchers. |
| Dynamics 365 hub | Use this if you need the broader active Dynamics 365 taxonomy. |
| Power Platform hub | Useful if the legacy route involved low-code configuration. |
| Microsoft Certification Practice Hub | Use the top-level taxonomy if you are unsure. |