Track Microsoft MB-280 practice status for Dynamics 365 Customer Experience Analyst, including its role as the closest current replacement route for retired MB-220 searchers.
MB-280 is a Microsoft Dynamics 365 route for analysts working with customer experience, insights, journeys, and business-process data.
It is also the closest current replacement route for candidates who still search for retired MB-220 Customer Insights Journeys preparation. Microsoft currently lists MB-280 as scheduled to retire on July 31, 2026, so verify the route status before starting a new study plan.
This page tracks the MB-280 practice availability for IT Mastery. Dedicated simulator practice is not live yet, but you can review the route fit, likely assessed areas, and related live practice pages.
| Area | Practical focus |
|---|---|
| MB-220 replacement fit | Use MB-280 first if you arrived from old Customer Insights Journeys or Dynamics 365 Marketing searches. |
| Business process fit | Map sales, service, field service, finance, supply chain, or Business Central scenarios to the right route. |
| Configuration judgment | Review process setup, security roles, integrations, reporting, and operational constraints. |
| AI and extensibility | Connect Dynamics 365 apps with Copilot, Power Platform, and agentic workflows where relevant. |
| If you need practice now | Start here |
|---|---|
| MB-220 legacy route | Use this if you need the retired exam-code context before switching to MB-280. |
| Power Platform hub | Most Dynamics routes overlap with Power Platform configuration and extensibility. |
| AB-100 Agentic AI Architect | Business-app AI architecture route. |
| Microsoft 365 hub | Useful collaboration and admin context. |