CMRAO Limited Licence Sample Questions

CMRAO Limited Licence preparation is about practical condominium management judgment: board instructions, records, owner communication, meetings, maintenance follow-up, budgets, and knowing when to escalate to a supervising manager or licensee.

What this route should test

• condominium corporation records, minutes, notices, and owner communication
• board authority, manager role boundaries, and escalation
• maintenance requests, emergencies, contractor coordination, and documentation
• budgets, arrears, confidentiality, and professional conduct

Sample Exam Questions

Try these 12 original CMRAO Limited Licence sample questions. They are not official CMRAO questions.

Question 1

Topic: Board authority

An owner asks the manager to approve an alteration to a common element immediately because “the board will agree later.” What is the best response?

• A. Approve it because the owner is urgent
• B. Confirm the required process and bring the request to the board or supervising manager as appropriate
• C. Tell the contractor to proceed without records
• D. Ignore the request

Best answer: B

Explanation: Condominium managers should respect board authority and governing documents. Urgency does not remove the need for proper approval and documentation.

Question 2

Topic: Records

A unit owner requests records that may contain personal information about another owner. What should the manager do first?

• A. Send everything immediately
• B. Refuse every record request
• C. Follow the corporation’s records process and protect confidential or personal information
• D. Ask another owner to decide

Best answer: C

Explanation: Records requests require process discipline. Managers should support access rights while respecting confidentiality and statutory or policy limits.

Question 3

Topic: Meetings

The board asks the manager to prepare meeting materials. What is most important?

• A. Accurate agenda support, notices, records, and action items
• B. Replacing the board’s decision-making role
• C. Avoiding minutes because they create work
• D. Letting only the loudest owner set the agenda

Best answer: A

Explanation: The manager supports governance by helping with notices, materials, minutes, and follow-up. The board remains responsible for decisions.

Question 4

Topic: Maintenance

A water leak is reported after hours and may affect several units. What is the best first action?

• A. Wait for the next board meeting
• B. Follow emergency procedures, document actions, and notify the appropriate parties
• C. Tell owners to solve it privately
• D. Delete the work order after the contractor attends

Best answer: B

Explanation: Emergencies require prompt action under established procedures. Documentation and communication protect residents and the corporation.

Question 5

Topic: Communication

An angry owner demands legal advice about a dispute with the corporation. What should the manager do?

• A. Give legal advice to calm the owner
• B. Explain the manager’s role and suggest the owner seek independent advice if needed
• C. Promise the owner will win
• D. Share another owner’s private information

Best answer: B

Explanation: Managers should communicate clearly without stepping outside their role. Legal advice should come from qualified counsel.

Question 6

Topic: Arrears

A board member asks the manager to ignore a friend’s arrears for a few months. What is the best response?

• A. Apply the corporation’s arrears process consistently and escalate the conflict concern
• B. Ignore the arrears permanently
• C. Remove the amount from the records
• D. Tell other owners about the friend’s finances

Best answer: A

Explanation: Arrears controls should be consistent and documented. Preferential treatment can create governance and conflict problems.

Question 7

Topic: Role boundaries

A limited licensee is unsure whether they can handle a complex reserve-fund issue independently. What is the best action?

• A. Proceed alone to save time
• B. Escalate to the supervising manager or appropriate professional support
• C. Ask a contractor for legal authority
• D. Ignore the issue until year-end

Best answer: B

Explanation: A Limited Licence role has boundaries. Escalation protects the corporation and the licensee when an issue exceeds authority or expertise.

Question 8

Topic: Vendor coordination

A contractor asks for approval to expand the scope and cost of a repair. What should the manager do?

• A. Approve any increase verbally
• B. Confirm authority, document the change request, and obtain required approval
• C. Tell the contractor to hide the increase
• D. Pay personally and recover it later

Best answer: B

Explanation: Contract changes affect budget and authority. Managers should document the request and follow approval controls.

Question 9

Topic: Confidentiality

A resident asks for another resident’s complaint history. What should the manager do?

• A. Share the history to reduce tension
• B. Protect personal information and follow the corporation’s records process
• C. Post the history on a bulletin board
• D. Ask the concierge to decide

Best answer: B

Explanation: Condominium managers handle sensitive information. Confidentiality and records rules matter even when residents are frustrated.

Question 10

Topic: Budget basics

Why should a manager document recurring maintenance issues before budget planning?

• A. Documentation can help the board understand expected costs and priorities
• B. Maintenance history is irrelevant to budgets
• C. Documentation replaces board approval
• D. Budgets should be based only on last month’s invoices

Best answer: A

Explanation: Good budget support connects operations, maintenance history, contracts, and anticipated needs. The manager supports, but does not replace, board decision-making.

Question 11

Topic: Owner complaints

An owner says noise complaints have been ignored. What is the best first management response?

• A. Review records, confirm the complaint process, document the concern, and follow up
• B. Promise eviction immediately
• C. Tell the owner never to complain again
• D. Delete past complaint notes

Best answer: A

Explanation: Complaint handling should be documented and process-based. The manager should avoid unsupported promises or informal dismissal.

Question 12

Topic: Professional conduct

A supplier offers a manager a personal gift in exchange for recommending renewal of a contract. What should the manager do?

• A. Accept the gift if the supplier has good service
• B. Disclose and manage the conflict according to policy
• C. Hide the gift from the board
• D. Recommend the supplier automatically

Best answer: B

Explanation: Gifts and supplier relationships can create conflicts. Disclosure and policy-based handling protect the corporation and the manager.

Related pages

• CMRAO General Licence
• Community Association Management
• Ontario real estate and mortgage