CISI CFC — CISI Combating Financial Crime Exam Blueprint & Readiness Checklist
Practical topic map and readiness checklist for the Chartered Institute for Securities & Investment CISI Combating Financial Crime (CISI CFC) exam.
How to Use This Exam Blueprint
Use this independent Exam Blueprint as a practical readiness checklist for the Chartered Institute for Securities & Investment CISI Combating Financial Crime (CISI CFC) exam. It is designed to help you turn the exam topic areas into review tasks, scenario decisions, and final-week checks.
Because exact official weights were not supplied here, the sections below are framed as readiness areas, not weighted exam sections. Use the current Chartered Institute for Securities & Investment syllabus and study materials as your source of truth for any named laws, dates, thresholds, reporting timeframes, or jurisdiction-specific requirements.
A good use pattern:
- Mark each area Green / Yellow / Red.
- For each Yellow or Red area, write down the specific rule, control, document, or decision point you cannot yet explain.
- Practise with scenarios, not just definitions.
- For every scenario, ask: Who is the customer? What is the risk? What evidence exists? What should the firm or individual do next?
Topic-Area Readiness Table
| Readiness area | What to review | You are ready when you can… | Final-review prompt |
|---|---|---|---|
| Financial crime landscape | Money laundering, terrorist financing, proliferation financing, sanctions breaches, bribery, corruption, fraud, tax evasion facilitation, market-integrity issues where covered | Recognise the type of financial crime from a short fact pattern | What offence or risk is the scenario pointing to? |
| Money laundering concepts | Placement, layering, integration, predicate offences, proceeds of crime, concealment, use of professional services | Explain how illicit funds move through financial products and services | Which stage of laundering is most visible in the scenario? |
| Terrorist financing | Legitimate and illegitimate funding sources, low-value/high-frequency activity, charities and non-profit risks, cross-border movement | Distinguish terrorist financing from money laundering even when transaction values are small | Is the concern source of funds, destination of funds, or purpose? |
| Sanctions and restrictions | Screening, ownership/control, designated persons, countries, sectors, goods, services, proliferation finance indicators | Explain why a sanctions match is not handled like an ordinary AML alert | Should activity continue, pause, escalate, or be rejected? |
| Regulatory and standards framework | International standard setters, national regulators, financial intelligence units, law enforcement, firm-level responsibilities | Place each body or role in the correct part of the financial crime control ecosystem | Who sets standards, who supervises, who reports, and who investigates? |
| Governance and accountability | Senior management responsibility, policies, risk appetite, three lines of defence, compliance monitoring, audit, training | Link governance failures to financial crime exposure | What control failed: design, operation, oversight, or culture? |
| Risk-based approach | Customer, product, service, channel, geography, transaction and delivery-channel risk | Adjust due diligence and monitoring intensity to risk | Is this low, standard, or higher risk, and why? |
| Customer due diligence | Identification, verification, customer purpose, expected activity, beneficial ownership, control structures | Decide what information is needed before onboarding or continuing a relationship | What do you still not know about the customer? |
| Enhanced due diligence | PEPs, complex structures, high-risk jurisdictions, unusual activity, negative media, private banking-style risks | Identify when standard checks are insufficient | What extra evidence or approval is needed? |
| Ongoing monitoring | Customer profile, transaction behaviour, alert review, periodic or event-driven refresh | Compare activity with expected behaviour and decide whether to escalate | Is the transaction unusual, suspicious, or explainable? |
| Suspicious activity reporting | Internal escalation, suspicion indicators, documentation, confidentiality, tipping-off risk | Choose the correct escalation path without alerting the customer | What can be said to the customer, and what must not be said? |
| Bribery and corruption | Gifts, hospitality, facilitation payments, third-party agents, conflicts of interest, public officials | Identify improper advantage and weak third-party controls | Is the payment legitimate, excessive, concealed, or improperly approved? |
| Fraud and cyber-enabled crime | Identity fraud, account takeover, false documentation, invoice redirection, mule accounts, social engineering | Spot fraud indicators and separate fraud response from AML escalation where needed | Is the customer the perpetrator, victim, mule, or unknown? |
| Documentation and evidence | KYC records, risk assessments, screening results, approvals, monitoring notes, SAR/STR rationale, training logs | Explain what a record should prove and why poor records create regulatory risk | Could another reviewer understand the decision from the file? |
| Ethics and professional conduct | Integrity, confidentiality, conflicts, escalation, acting against commercial pressure | Choose the action that protects the firm, market integrity, and legal obligations | Are you solving the control issue or protecting revenue? |
Core Knowledge Map
1. Financial Crime Types and Typologies
Be ready to classify the risk before choosing the control response.
| Typology | Common scenario cues | Control response to think about |
|---|---|---|
| Money laundering | Unexplained wealth, complex transfers, rapid movement of funds, use of shell entities, activity inconsistent with profile | CDD refresh, source of funds/source of wealth review, transaction monitoring, escalation if suspicion arises |
| Terrorist financing | Small or structured payments, links to conflict zones, unusual charity flows, funds moving to high-risk locations | Destination and purpose review, sanctions screening, escalation, careful handling of tipping-off risk |
| Sanctions evasion | Name match, ownership/control concern, indirect routing, use of intermediaries, trade involving restricted goods or regions | Stop or pause processing according to firm procedure, investigate match quality, escalate to sanctions/compliance function |
| Proliferation financing | Dual-use goods, unusual shipping routes, opaque trade finance parties, high-risk jurisdictions | Enhanced screening, trade documentation review, escalation to specialist controls |
| Bribery and corruption | Excessive gifts, unusual commissions, third-party agent with unclear role, public official involvement | Gifts/hospitality review, third-party due diligence, approval controls, refusal or escalation |
| Fraud | False documents, inconsistent identity details, account takeover signs, invoice changes, mule behaviour | Fraud controls, customer contact through trusted channels, account restrictions where appropriate, escalation |
| Tax evasion facilitation | Requests to hide ownership, misdescribe income, avoid reporting, use opaque structures without commercial rationale | Refuse facilitation, escalate internally, document rationale |
| Market abuse or misconduct, where covered | Suspicious trading, misuse of confidential information, manipulation indicators | Escalation to compliance/market surveillance, preserve records |
2. Key Distinctions You Should Be Able to Explain
| Distinction | Know the difference |
|---|---|
| Money laundering vs terrorist financing | Money laundering often focuses on disguising criminal proceeds; terrorist financing may involve legitimate or illegitimate funds used for prohibited purposes. |
| Source of funds vs source of wealth | Source of funds explains the origin of the specific money used in a transaction; source of wealth explains how the customer accumulated overall wealth. |
| Beneficial owner vs nominee | A beneficial owner ultimately owns or controls; a nominee may appear on records but act for another person. |
| PEP vs sanctioned person | A politically exposed person is higher risk and may require enhanced due diligence; a sanctioned person or entity creates legal restriction concerns. |
| False positive vs true match | A false positive is a screening alert that does not relate to the target; a true match requires escalation and action under firm procedure. |
| Unusual vs suspicious | Unusual activity needs explanation; suspicious activity gives rise to concern that may require escalation or reporting. |
| Inherent risk vs residual risk | Inherent risk exists before controls; residual risk remains after controls are applied. |
| Policy breach vs criminal suspicion | A policy breach may require remediation; suspicion of financial crime requires escalation through the relevant reporting process. |
Risk-Based Approach Readiness
The exam is likely to reward practical judgment: identify risk factors, select proportionate controls, and avoid treating all customers the same.
| Risk factor | Lower-risk cues | Higher-risk cues | Readiness task |
|---|---|---|---|
| Customer type | Transparent individual or simple entity with clear purpose | Complex company, trust, nominee arrangement, cash-intensive business, high-risk sector | Explain who owns, controls, and benefits |
| Geography | Familiar jurisdiction with reliable public records and lower financial crime exposure | High-risk or sanctioned jurisdiction, weak transparency, conflict zone, corruption concerns | Link geography to due diligence and monitoring |
| Product or service | Simple product with limited transferability | Private banking-style services, trade finance, correspondent relationships, complex investments, rapid transfer capability | Explain how the product could be abused |
| Delivery channel | Face-to-face or well-controlled digital onboarding | Non-face-to-face onboarding with weak verification or reliance on third parties | Identify verification weaknesses |
| Transaction behaviour | Consistent with stated profile and purpose | Rapid in/out movement, third-party payments, round amounts, unexplained cross-border flows | Compare actual behaviour to expected behaviour |
| Ownership structure | Direct ownership and clear control | Layered entities, offshore vehicles, bearer-like opacity, frequent changes | Draw or explain the ownership chain |
| Adverse information | No relevant concerns | Negative media, law enforcement interest, prior regulatory issues | Decide whether to onboard, exit, or enhance controls |
Risk-Based Review Checklist
- Can you identify inherent risk before considering controls?
- Can you describe which controls reduce the risk?
- Can you explain why some risk remains as residual risk?
- Can you justify enhanced due diligence without relying on a single red flag?
- Can you avoid automatic assumptions, such as “high value always means suspicious” or “small value always means low risk”?
- Can you distinguish a commercial explanation from a weak or implausible explanation?
- Can you decide when to escalate rather than simply request more documents?
Customer Due Diligence and KYC Readiness
What Good CDD Should Establish
| Question | What the file should help prove |
|---|---|
| Who is the customer? | Identity is known and verified using reliable evidence appropriate to the customer type. |
| Who owns or controls the customer? | Beneficial owners, controllers, directors, trustees, partners, or equivalent parties are identified as required by the risk context. |
| Why does the customer want the relationship? | Purpose and intended nature of the relationship are understood. |
| What activity is expected? | Anticipated transaction types, volumes, geographies, counterparties, and funding sources are plausible. |
| Where is the money coming from? | Source of funds is understood for the relevant transaction or relationship. |
| How was wealth generated? | Source of wealth is credible where higher risk or required by policy. |
| Are there higher-risk indicators? | PEP status, adverse media, sanctions exposure, complex ownership, geography, product risk, or unusual behaviour is assessed. |
| Has risk changed over time? | Ongoing monitoring and refresh processes capture new facts. |
CDD “Can You Do This?” Checks
- Identify the customer in an individual, company, trust, partnership, charity, fund, or intermediary scenario.
- Explain why beneficial ownership matters.
- Recognise when an ownership chart is incomplete.
- Decide whether a document verifies identity, address, control, source of funds, or source of wealth.
- Spot a mismatch between stated business purpose and actual transactions.
- Explain why reliance on another party does not remove the firm’s responsibility unless the official rules and firm policy allow it.
- Identify when onboarding should pause pending further evidence.
- Explain what should be recorded when an exception or approval is granted.
Enhanced Due Diligence Readiness
Enhanced due diligence is not just “collect more documents.” It should respond to the specific risk.
| Higher-risk cue | What enhanced review may focus on | Weak answer to avoid |
|---|---|---|
| PEP or close associate | Role, jurisdiction, source of wealth, public funds exposure, senior approval, ongoing monitoring | “PEP equals prohibited customer” unless the official material or firm policy says so |
| Complex ownership | Beneficial ownership, control, commercial rationale, nominee arrangements | Accepting a structure because it is legally registered |
| High-risk geography | Customer links, counterparties, transaction routes, sanctions and corruption risk | Treating geography as irrelevant because the customer is locally resident |
| Adverse media | Reliability, relevance, recency, severity, customer explanation | Ignoring press reports because there is no conviction |
| Unusual funding | Source of funds, source of wealth, third-party involvement, economic rationale | Accepting “savings” or “business proceeds” without supporting detail |
| Charities or non-profits | Donor sources, beneficiaries, geography, purpose, delivery partners | Assuming charitable purpose automatically means low risk |
| Trade or cross-border activity | Goods, routes, counterparties, shipping documents, dual-use concerns | Reviewing only the payment and not the trade context |
Monitoring, Escalation, and Suspicious Activity Reporting
Alert Handling Workflow
flowchart TD
A[Unusual fact, transaction, or screening alert] --> B{Consistent with customer profile?}
B -- Yes, supported by evidence --> C[Record rationale and close or monitor]
B -- No or unclear --> D[Seek explanation if appropriate and safe]
D --> E{Concern resolved?}
E -- Yes --> C
E -- No --> F[Escalate internally to reporting/compliance function]
F --> G{Suspicion or legal restriction identified?}
G -- Yes --> H[Follow SAR/STR, sanctions, or restriction process]
G -- No --> I[Document decision and any control action]
Escalation Judgment Checks
| Scenario cue | Better exam response | Trap response |
|---|---|---|
| Customer gives vague explanation for large incoming funds | Ask for relevant evidence and compare with known profile; escalate if concern remains | Accept explanation because the customer is long-standing |
| Customer asks whether a report has been made | Avoid confirming or denying; follow confidentiality and tipping-off controls | Reassure the customer that no report was filed |
| Relationship manager says the client is too valuable to delay | Apply policy and escalation process despite commercial pressure | Allow revenue to override controls |
| Transaction is unusual but has strong supporting evidence | Document rationale; monitor for further changes | Automatically file externally without assessing facts |
| Alert appears to be a name match | Investigate match quality and escalate under screening procedures | Dismiss it because the spelling is slightly different |
| Customer refuses beneficial ownership information | Consider whether relationship can proceed; escalate according to policy | Open the account and chase later without approval |
| Internal staff member may be involved | Escalate through appropriate confidential route | Discuss with the suspected staff member informally |
| Multiple small payments flow to risky destinations | Consider terrorist financing or structuring indicators | Ignore because each payment is individually small |
Sanctions and Proliferation Financing Readiness
Sanctions questions often test urgency and discipline. The safest exam mindset is: do not process first and investigate later when a credible sanctions concern exists.
| Readiness area | What to know |
|---|---|
| Screening purpose | Screening helps identify whether customers, beneficial owners, counterparties, vessels, goods, locations, or transactions may be restricted. |
| Match investigation | A potential match needs structured comparison, not guesswork. Consider name, aliases, date of birth, identifiers, ownership, control, geography, and transaction context. |
| Ownership and control | Restrictions may apply indirectly through entities owned or controlled by a restricted person, depending on the applicable rules. |
| Proliferation indicators | Dual-use goods, unusual routing, opaque intermediaries, inconsistent trade documents, or high-risk jurisdictions may require escalation. |
| False positives | False positives should be documented with clear rationale. |
| True or unresolved matches | Follow firm escalation and legal restriction procedures before continuing activity. |
| Customer communication | Avoid statements that could undermine legal restrictions or investigation. |
Sanctions Scenario Prompts
- A customer is not on a list, but a major shareholder may be restricted. What additional ownership/control checks are needed?
- A transaction routes through a country unrelated to the customer or trade purpose. What explanation is needed?
- A vessel, port, product, or intermediary creates concern. Who should review it?
- A name match has partial identifiers only. What facts would confirm or discount the match?
- A customer pressures the firm to release funds immediately. What control principle applies?
Bribery, Corruption, Fraud, and Conduct Risks
| Risk area | Exam cues | Correct control mindset |
|---|---|---|
| Gifts and hospitality | Excessive value, timing near a decision, poor records, public official involvement | Apply policy, approval, proportionality, and transparency |
| Third-party agents | High commission, vague services, success fees, offshore payment requests | Perform third-party due diligence and verify business rationale |
| Facilitation payments | Payment requested to speed routine action | Treat as corruption risk unless official material identifies a narrow exception |
| Conflicts of interest | Personal benefit, undisclosed relationship, pressure to favour a party | Disclose, manage, avoid, or escalate |
| Invoice or payment fraud | Changed bank details, urgency, new payee, unusual email | Verify independently and preserve evidence |
| Identity fraud | Inconsistent documents, synthetic identity signs, remote onboarding anomalies | Strengthen verification and escalate concerns |
| Mule accounts | Pass-through funds, low account balance, multiple third-party credits and debits | Treat as financial crime risk even if the account holder claims ignorance |
| Tax evasion facilitation | Requests to hide ownership, misclassify payments, avoid reporting | Refuse participation and escalate internally |
Governance, Controls, and Culture
The CISI CFC exam may present scenarios where the issue is not a single suspicious transaction but a weak control environment.
| Control area | What good looks like | Red flags |
|---|---|---|
| Board and senior management oversight | Clear risk appetite, approved policies, challenge, resources, accountability | Financial crime seen as a compliance-only problem |
| Policies and procedures | Practical, current, risk-based, accessible to staff | Generic policy not followed in business processes |
| Three lines of defence | Business owns risk; compliance advises and monitors; audit provides independent assurance | Front office bypasses controls or compliance acts as a rubber stamp |
| Training | Role-specific, refreshed, tested, documented | One-off generic training with no evidence of understanding |
| Monitoring and testing | Control effectiveness is reviewed and issues are tracked | Repeated exceptions with no remediation |
| Management information | Useful data on alerts, backlogs, exceptions, SAR/STR trends, high-risk customers | Senior management receives only volume statistics without risk analysis |
| Record keeping | Decisions can be reconstructed | Missing rationale, undocumented approvals, inconsistent files |
| Culture | Staff feel able to escalate concerns | Sales pressure, retaliation, or “do not ask” behaviour |
Documentation and Artifact Checks
Be ready to explain what each artifact is for and what it does not prove by itself.
| Artifact | What it supports | Common misunderstanding |
|---|---|---|
| Identification document | Customer identity evidence | It does not prove source of wealth or transaction purpose |
| Corporate registry extract | Legal existence, directors, registered details | It may not reveal ultimate beneficial ownership |
| Ownership chart | Ownership and control structure | It is only useful if supported by reliable evidence |
| Source of funds evidence | Origin of money for a transaction | It may not explain how overall wealth was accumulated |
| Source of wealth evidence | Broader wealth generation | It may not verify the specific transaction funds |
| Screening result | Whether a name or entity created sanctions/PEP/adverse media alerts | A “no hit” result does not remove the need for broader risk assessment |
| Transaction monitoring alert | Behaviour needing review | An alert is not automatically suspicion; it requires investigation |
| Internal escalation note | Why concern was raised | It should not be vague or unsupported |
| SAR/STR rationale | Why suspicion was or was not reported | It must be confidential and handled under procedure |
| Approval record | Who accepted risk and on what basis | Approval does not cure unlawful activity |
| Training record | Evidence staff were trained | Attendance alone does not prove competence |
| Audit or compliance finding | Control weakness and remediation need | Findings must be tracked, not merely filed |
Can You Do This? High-Value Readiness Checklist
Financial Crime Recognition
- Define the main forms of financial crime covered in your study materials.
- Identify placement, layering, and integration from transaction facts.
- Explain why terrorist financing may involve legitimate funds.
- Identify sanctions concerns separately from ordinary AML concerns.
- Recognise bribery and corruption indicators in gifts, hospitality, agents, and public-official scenarios.
- Spot when a customer may be a fraud victim, perpetrator, or money mule.
- Explain how professional services and financial products can be abused.
Customer and Relationship Risk
- Identify the customer, beneficial owner, controller, and relevant connected parties.
- Explain the purpose and expected activity of a relationship.
- Decide when standard CDD is not enough.
- Select relevant enhanced due diligence steps for the specific risk.
- Compare actual transactions with expected behaviour.
- Identify when a relationship should be refused, paused, exited, or escalated.
- Explain why “long-standing customer” does not remove the need for monitoring.
Reporting and Escalation
- Distinguish internal escalation from external reporting.
- Explain what creates suspicion in a fact pattern.
- Avoid tipping off in customer communications.
- Preserve confidentiality when staff, customers, or third parties are under suspicion.
- Record clear rationale for decisions.
- Recognise when sanctions, fraud, conduct, or legal teams may need involvement.
- Know any jurisdiction-specific reporting terms, roles, deadlines, or thresholds supplied in your official CISI materials.
Controls and Governance
- Explain the risk-based approach in practical terms.
- Identify control weaknesses in onboarding, monitoring, screening, escalation, and training.
- Link governance failures to financial crime outcomes.
- Explain the role of senior management, compliance, business units, and audit.
- Identify when commercial pressure is creating a conduct risk.
- Explain why documentation quality matters.
Scenario and Decision-Point Checks
Use these prompts for final review. For each one, state the risk, the missing facts, the control step, and the likely next action.
| Scenario | Key decision point | What a strong answer includes |
|---|---|---|
| A new corporate customer has three offshore holding companies and a nominee director | Can the firm identify ownership and control? | Request ownership evidence, identify beneficial owners/controllers, assess commercial rationale, consider enhanced due diligence |
| A wealthy customer says funds came from “family business” but provides no detail | Is source of funds/source of wealth credible? | Ask for relevant evidence, compare with profile, escalate if explanation remains weak |
| A customer becomes a PEP after onboarding | Has the risk profile changed? | Event-driven review, enhanced due diligence, appropriate approval, ongoing monitoring |
| A payment triggers a sanctions name alert with partial identifiers | Can activity proceed before resolution? | Investigate match quality, escalate under sanctions process, document outcome |
| A customer insists on using a third-party account for settlement | Is there a legitimate explanation? | Identify third party, purpose, ownership/control, source of funds, suspicious indicators |
| A charity sends frequent small payments to a conflict-affected region | Is value alone enough to dismiss concern? | Consider terrorist financing, beneficiaries, delivery partners, sanctions exposure, escalation |
| A relationship manager accepts luxury hospitality before a mandate decision | Is there improper influence? | Apply gifts/hospitality and conflicts policies, assess bribery risk, escalate |
| A trade finance transaction involves dual-use goods and unusual routing | Is this AML, sanctions, or proliferation risk? | Review goods, counterparties, route, documentation, sanctions exposure, specialist escalation |
| A customer’s account receives many incoming payments and immediate cash withdrawals | Is behaviour consistent with profile? | Consider money mule, fraud, laundering indicators, monitor and escalate |
| A client asks whether the firm has reported them | What can be disclosed? | Avoid tipping off, follow internal procedure, document interaction |
| Senior staff ask compliance to approve onboarding despite missing KYC | Is this a process exception or governance issue? | Apply policy, require evidence or formal risk acceptance, escalate pressure if inappropriate |
| Negative media links a beneficial owner to corruption but no conviction exists | Can the firm ignore it? | Assess reliability, relevance, recency, severity, customer explanation, enhanced due diligence |
Common Weak Areas and Exam Traps
| Weak area | Why it causes wrong answers | How to fix it |
|---|---|---|
| Treating CDD as document collection only | The exam often tests understanding, not paperwork volume | Ask what risk the document addresses |
| Confusing source of funds and source of wealth | Leads to incomplete enhanced due diligence | Practise explaining both in one sentence |
| Ignoring beneficial ownership | Complex structures are common financial crime cues | Draw the ownership chain until control is clear |
| Assuming PEP means prohibited | PEP status usually means higher risk and enhanced controls, not automatic refusal unless rules or policy require it | Focus on risk assessment and approval |
| Handling sanctions like ordinary AML | Sanctions can require immediate restriction and specialist escalation | Treat potential matches as urgent until resolved |
| Overlooking tipping-off risk | Poor communication can compromise reporting obligations | Practise safe customer wording |
| Filing reports for every unusual event | Unusual is not always suspicious | Decide whether facts create suspicion after reasonable review |
| Dismissing small transactions | Terrorist financing and mule activity may involve small values | Evaluate pattern, purpose, destination, and parties |
| Accepting commercial explanations without evidence | Plausible words are not the same as verification | Ask what evidence supports the explanation |
| Forgetting governance | Many scenarios test failed oversight, culture, training, or monitoring | Identify the control failure, not just the transaction |
| Memorising terms without applying them | Definitions alone do not solve scenarios | Convert every term into a “what should the firm do?” prompt |
Final-Week Readiness Checklist
Syllabus Alignment
- Compare this blueprint against the current Chartered Institute for Securities & Investment CISI CFC materials.
- Highlight any named laws, regulators, offences, reporting routes, thresholds, or timeframes in the official materials.
- Create a one-page glossary of key financial crime terms.
- Make a separate list of jurisdiction-specific items you must know exactly.
Scenario Practice
- Practise at least one scenario each for AML, terrorist financing, sanctions, bribery/corruption, fraud, and CDD.
- For each missed question, classify the error: definition, role, process order, judgment, or documentation.
- Re-answer missed scenarios after 24 hours without looking at the explanation.
- Practise explaining why the wrong options are wrong.
Control Workflow Review
- Rehearse the sequence: detect issue, assess facts, seek safe clarification if appropriate, escalate, document, avoid tipping off.
- Review onboarding controls, ongoing monitoring, sanctions screening, escalation, and reporting.
- Review governance roles: business, compliance, reporting officer/function, senior management, audit.
- Review how enhanced due diligence differs from standard CDD.
Documentation Review
- Know what belongs in a customer file.
- Know what belongs in an alert investigation note.
- Know what belongs in an approval or exception record.
- Know why incomplete records create regulatory and evidential risk.
Exam-Day Mindset
- Read the facts before choosing the control response.
- Identify the financial crime risk first.
- Do not let customer value, urgency, or senior pressure override controls.
- Choose escalation when the firm lacks enough comfort to proceed.
- Avoid answers that disclose suspicions to the customer.
- Prefer documented, risk-based, proportionate action over informal judgment.
Practical Next Step
Turn the blueprint into a traffic-light sheet. Mark each topic Green, Yellow, or Red, then practise original scenario questions for every Yellow and Red area. After each question, write one sentence explaining the risk, one sentence explaining the correct control step, and one sentence explaining why the tempting wrong answer fails.