Exam identity and use
This Quick Reference supports independent review for candidates preparing for the Chartered Institute for Securities & Investment CISI Capital Markets Programme — UK Financial Regulation exam, code CISI CMP UK Reg.
Use it to refresh the UK regulatory framework, identify exam-style scenario cues, and separate commonly confused rules such as suitability vs appropriateness, FCA vs PRA, FOS vs FSCS, client money vs custody assets, and civil market abuse vs criminal offences.
High-yield exam map
| Area | What to recognise quickly | Common exam trap |
|---|
| Regulatory structure | FCA, PRA, Bank of England, HM Treasury, FOS, FSCS, NCA, OFSI | FCA is not the prudential regulator for every firm. PRA supervises banks, insurers and designated investment firms for prudential matters. |
| Regulatory perimeter | Regulated activities, specified investments, by way of business, exclusions, financial promotions | A communication may be a restricted financial promotion even if no regulated activity is yet performed. |
| Authorisation | Part 4A permission, threshold conditions, appointed representatives, variation/cancellation of permission | An appointed representative is exempt only for appointed activities; the principal remains responsible. |
| FCA conduct | Principles for Businesses, COBS, PRIN, Consumer Duty, conflicts, communications, best execution | Disclosure alone is usually not enough if a conflict can be prevented or managed. |
| Client classification | Retail client, professional client, eligible counterparty | Eligible counterparty status reduces protections only for eligible business; it is not a complete regulatory waiver. |
| SM&CR | Senior managers, certification staff, conduct rules, duty of responsibility | Certification staff are certified by the firm, not pre-approved by the regulator. |
| Market abuse | Inside information, insider dealing, unlawful disclosure, manipulation, STORs | Market abuse can be civil/regulatory even where criminal prosecution is not pursued. |
| CASS | Client money, custody assets, segregation, reconciliations, trust status | Client money is not the same as the firm’s own money, and custody assets are not client money. |
| AML and sanctions | CDD, EDD, PEPs, beneficial ownership, SARs, sanctions screening | Suspicion, not proof, triggers internal reporting and possible SAR escalation. |
| Complaints/redress | DISP, FOS, FSCS, restitution, compensation | FOS resolves complaints; FSCS compensates eligible claimants when a firm cannot meet claims. |
UK regulatory architecture
| Body / source | Core role | Exam cue |
|---|
| Parliament | Passes primary legislation such as FSMA-based regulatory powers and criminal law | “Statutory basis”, “primary legislation”, “criminal offence” |
| HM Treasury | Sets financial services policy, statutory instruments, regulatory perimeter design | “Government policy”, “regulated activities order”, “Treasury instrument” |
| Financial Conduct Authority | Conduct regulator; market integrity; consumer protection; competition; prudential regulator for many investment firms | “Client communications”, “COBS”, “financial promotions”, “market abuse”, “FCA Handbook” |
| Prudential Regulation Authority | Prudential regulator for banks, insurers and PRA-designated investment firms | “Safety and soundness”, “capital adequacy of bank”, “PRA Rulebook” |
| Bank of England | Financial stability, monetary policy, resolution, oversight of key financial market infrastructure | “Resolution”, “systemic stability”, “CCP/CSD oversight” |
| Payment Systems Regulator | Economic regulation of payment systems | “Payment system access/competition” |
| Financial Ombudsman Service | Independent complaint resolution for eligible complainants | “Customer unhappy with final response” |
| Financial Services Compensation Scheme | Compensation safety net if authorised firm is unable to meet eligible claims | “Firm default”, “eligible claimant compensation” |
| National Crime Agency | Receives suspicious activity reports for money laundering/terrorist financing | “SAR”, “NCA”, “tipping off” |
| Office of Financial Sanctions Implementation | UK financial sanctions implementation and enforcement | “Asset freeze”, “sanctions breach”, “designated person” |
| Information Commissioner’s Office | Data protection regulator | “Personal data”, “data breach”, “UK GDPR” |
Rule hierarchy and regulatory perimeter
Core hierarchy
| Layer | Examples | How to treat in questions |
|---|
| Primary legislation | FSMA, criminal law, Companies Act-related obligations | Creates offences, regulators, powers, authorisation framework |
| Secondary legislation | Regulated Activities Order, Financial Promotion Order | Defines scope, exclusions, exemptions |
| Regulator rules | FCA Handbook, PRA Rulebook | Binding detailed requirements for authorised firms |
| UK onshored markets rules | UK versions of MiFID/MiFIR, MAR, prospectus-related rules | Often tested through conduct, transparency, market abuse and venue scenarios |
| Guidance and codes | FCA guidance, industry guidance such as JMLSG-style AML guidance | Not usually binding like rules, but important evidence of expected practice |
Regulated activity test
A scenario is likely inside the regulated perimeter where all of the following are present:
| Test | Question to ask | Examples |
|---|
| Specified activity | Is the activity listed in regulation? | Dealing, arranging, advising, managing investments, safeguarding/administering assets |
| Specified investment | Is the product a regulated investment? | Shares, bonds, units in funds, derivatives, government securities, certain contracts of insurance |
| By way of business | Is it carried on commercially or as part of business activity? | Investment firm arranging trades for clients |
| Territorial link | Is there a UK connection? | UK clients, UK establishment, UK market communication |
| No exclusion/exemption | Does a statutory exclusion apply? | Group exemptions, overseas persons, professional exclusions, appointed representative arrangements |
| Concept | Practical meaning | High-yield distinction |
|---|
| Financial promotion | Invitation or inducement to engage in investment activity, communicated in the course of business | Can apply before any trade or advice occurs |
| General rule | Must be communicated or approved by an authorised person, unless exempt | Unauthorised persons cannot freely advertise regulated investments |
| Content standard | Must be fair, clear and not misleading where FCA rules apply | Balanced risk disclosure matters; small-print risk warnings do not cure misleading headline claims |
| Real-time vs non-real-time | Interactive calls/meetings differ from written, website or email promotions | Cold-calling and direct offer materials are commonly tested |
| Approval | Authorised approver must understand the product and relevant rules | Approval is not a rubber stamp; responsibility attaches to the approver |
Authorisation, permissions and supervision
| Topic | Key points | Scenario cue |
|---|
| Part 4A permission | Authorised firms need permission for each regulated activity, investment type and client type | “Firm wants to add derivatives advice” means variation of permission may be needed |
| Threshold conditions | Minimum conditions for authorisation, including appropriate resources, suitability, effective supervision and viable business model | “Firm lacks systems/capital/competent management” |
| Scope of permission | Activities outside permission may be unauthorised | “Permitted to arrange but starts managing portfolios” |
| Variation/cancellation | Permissions can be varied by the firm or regulator; cancellation ends authorisation for those activities | “Firm exits business line” or “regulator restricts activity” |
| Appointed representative | Exempt person acting for an authorised principal under a written arrangement | Principal accepts regulatory responsibility for appointed activities |
| Exempt professional firm | Professional firms may conduct limited regulated activity under specific conditions | Do not assume full investment permissions |
| Ongoing supervision | Returns, notifications, visits, skilled person reports, thematic reviews, attestations | “FCA asks for independent review” often points to skilled person powers |
| Principle 11 / openness | Firms must deal with regulators openly and cooperatively | Significant breaches, CASS issues, capital problems and financial crime concerns require prompt regulator-facing escalation |
FCA objectives, principles and Consumer Duty
FCA objectives
| Objective type | FCA focus |
|---|
| Strategic objective | Relevant markets function well |
| Operational objective | Appropriate degree of consumer protection |
| Operational objective | Protecting and enhancing UK financial system integrity |
| Operational objective | Promoting effective competition in consumers’ interests |
| Secondary objective | International competitiveness and growth, while operating within the statutory framework |
FCA Principles for Businesses
| Principle | Short form | Exam application |
|---|
| 1 | Integrity | Dishonesty, misleading conduct, concealment |
| 2 | Skill, care and diligence | Poor advice process, weak execution controls |
| 3 | Management and control | Weak governance, no risk oversight, failed supervision |
| 4 | Financial prudence | Inadequate financial resources or liquidity planning |
| 5 | Market conduct | Market abuse controls, trading behaviour |
| 6 | Customers’ interests | Treating customers fairly, avoiding foreseeable harm |
| 7 | Communications with clients | Fair, clear and not misleading communications |
| 8 | Conflicts of interest | Identify, prevent/manage, disclose where appropriate |
| 9 | Customers: relationships of trust | Suitability where discretion/advice creates reliance |
| 10 | Clients’ assets | CASS compliance, segregation, reconciliations |
| 11 | Relations with regulators | Open, cooperative, prompt notification |
| 12 | Consumer Duty | Act to deliver good outcomes for retail customers |
Consumer Duty quick reference
| Element | Meaning | Exam cue |
|---|
| Consumer Principle | Firm must act to deliver good outcomes for retail customers | Retail product design, communications, support, value |
| Cross-cutting rules | Act in good faith, avoid foreseeable harm, enable customers to pursue financial objectives | Vulnerable customers, exit barriers, poor disclosure |
| Products and services outcome | Products must meet target market needs | Complex product sold outside target market |
| Price and value outcome | Price should represent fair value relative to benefits | High fees with weak benefit or opaque charges |
| Consumer understanding outcome | Communications support informed decisions | Risk warnings buried or unclear |
| Consumer support outcome | Support should not hinder customers’ objectives | Difficult cancellation, poor complaint handling |
PRA prudential focus
| PRA concept | Key point | Distinction from FCA |
|---|
| Safety and soundness | Firms should be resilient and not threaten financial stability | PRA is prudential, not primarily retail conduct |
| Policyholder protection | Applies to insurers | Separate from investment customer redress |
| Fundamental Rules | High-level prudential and governance standards | Similar style to FCA Principles but prudentially focused |
| Capital/liquidity | Adequate own funds, risk management, stress planning | More balance-sheet focused than COBS |
| Resolution | Firms should be capable of orderly resolution | Bank of England resolution role is central |
| Dual regulation | Some firms are regulated by both PRA and FCA | PRA leads prudential; FCA leads conduct |
SM&CR and individual accountability
| Component | Applies to | Core requirement | Exam trap |
|---|
| Senior Managers Regime | Individuals performing senior management functions | Regulator approval, statement of responsibilities, clear accountability | Delegation does not remove oversight responsibility |
| Certification Regime | Staff who could cause significant harm | Firm assesses fitness and propriety and certifies at least annually | Certification is not FCA pre-approval |
| Conduct Rules | Broad population of relevant staff | Basic standards of integrity, skill, care, market conduct and customer treatment | Applies beyond senior executives |
| Duty of Responsibility | Senior managers | Reasonable steps expected when area breaches regulatory requirements | Liability depends on responsibility and reasonable steps |
| Regulatory references | Hiring firms | Obtain relevant conduct and fitness information | Prevents “rolling bad apples” between firms |
| Fitness and propriety | Senior managers and certified staff | Honesty/integrity/reputation, competence/capability, financial soundness | Technical competence alone is insufficient |
Conduct Rules
| Individual Conduct Rule | Meaning |
|---|
| Act with integrity | No dishonesty, concealment or misleading conduct |
| Act with due skill, care and diligence | Competent, careful performance |
| Be open and cooperative with regulators | Escalate and disclose relevant matters |
| Pay due regard to customers and treat them fairly | Customer interests in scope |
| Observe proper standards of market conduct | Avoid abusive trading and market misconduct |
| Senior Manager Conduct Rule | Meaning |
|---|
| Ensure effective control of business area | Adequate systems, controls and oversight |
| Ensure compliance with relevant requirements | Regulatory obligations embedded in business |
| Delegate appropriately and oversee delegation | Choose competent delegates and monitor them |
| Disclose regulator-relevant information appropriately | Senior-level openness and escalation |
Client classification and protections
| Client type | Who it usually covers | Protection level | Exam focus |
|---|
| Retail client | Default category; individuals and smaller/less sophisticated clients | Highest | Suitability, disclosures, Consumer Duty, complaints access |
| Professional client | Per se professionals or elective professionals meeting criteria | Reduced | Knowledge/experience assumed in some areas; can opt down |
| Eligible counterparty | Certain sophisticated institutions for eligible business | Lowest for relevant activities | Not a universal exemption from all rules |
Classification traps
| Trap | Correct approach |
|---|
| “Wealthy” automatically means professional | Wealth alone is not enough; elective opt-up criteria and process matter |
| Eligible counterparty receives no protections | Some protections still apply, and status applies only to eligible business |
| A firm can classify to reduce obligations without evidence | Classification must be documented and supportable |
| Client can never opt down | Higher protection can be requested where rules allow |
Conduct of business decision table
| Scenario | Main rule area | Required response |
|---|
| Personal recommendation to buy/sell/hold an investment | Suitability | Assess objectives, financial situation, knowledge/experience; recommend only suitable transactions |
| Discretionary portfolio management | Suitability | Portfolio and mandate must remain suitable |
| Non-advised sale of complex product | Appropriateness | Assess knowledge/experience; warn if inappropriate or insufficient information |
| Pure execution-only in non-complex product | Execution-only conditions | No suitability assessment, but communications, conflicts, order handling and CASS still apply |
| Client order execution | Best execution | Take all sufficient steps under execution policy; consider price, costs, speed, likelihood, size, nature |
| Firm receives third-party benefit | Inducements/conflicts | Check permissibility, quality enhancement, no impairment of duty, disclosure |
| Firm has proprietary interest against client order | Conflicts and market conduct | Identify, prevent/manage, disclose only where residual risk remains |
| Investment research provided | Research/inducements/conflicts | Ensure independence, disclosure and payment rules are met |
| Product manufactured or distributed | Product governance | Define target market, distribution strategy, review outcomes |
Suitability vs appropriateness vs execution-only
| Test | Trigger | Information required | Result if concern |
|---|
| Suitability | Advice or discretionary management | Objectives, risk tolerance, capacity for loss, financial situation, knowledge and experience | Do not recommend/manage in unsuitable way |
| Appropriateness | Non-advised service in complex products | Knowledge and experience relevant to product/service | Warn client if inappropriate or if insufficient information |
| Execution-only | Client gives order without advice; conditions met | Limited product/service checks, depending on product complexity | Firm may execute if conditions met, but other conduct duties remain |
Best execution quick reference
| Factor | What it means |
|---|
| Price | Execution price achieved |
| Costs | Explicit and implicit transaction costs |
| Speed | How quickly execution occurs |
| Likelihood of execution | Probability order will be completed |
| Likelihood of settlement | Probability trade will settle |
| Size | Impact of order size on execution |
| Nature | Any specific order characteristics |
For retail clients, total consideration is commonly central: price plus costs. Best execution is not always the lowest displayed price; venue reliability, liquidity, settlement and order characteristics can matter.
Conflicts of interest
| Step | Required action |
|---|
| Identify | Map conflicts between firm/client, staff/client, client/client and group/client |
| Prevent or manage | Segregation of duties, information barriers, remuneration controls, allocation policies |
| Record | Maintain conflicts register and evidence of controls |
| Disclose | Use only where residual risk remains and disclosure is specific enough |
| Decline | If conflict cannot be managed adequately, do not proceed |
Common capital markets conflicts include proprietary trading against client flow, allocation of scarce IPO stock, analyst independence, corporate finance mandates, personal account dealing and inducements from product providers.
Capital markets structure
| Concept | Meaning | Exam cue |
|---|
| Primary market | Issuance of new securities to raise capital | Prospectus, underwriting, placing, admission |
| Secondary market | Trading of existing securities | Trading venues, best execution, transparency |
| Regulated market | Authorised multilateral market with non-discretionary rules | Main exchange-style venue |
| MTF | Multilateral trading facility, typically non-discretionary matching | Alternative trading venue |
| OTF | Organised trading facility for non-equity instruments with operator discretion | Bonds, derivatives, structured finance products |
| SI | Systematic internaliser; investment firm dealing on own account outside venues in organised, frequent, systematic and substantial way | Bilateral execution by investment firm |
| OTC trading | Off-venue bilateral trading | Counterparty credit and transparency issues |
| CCP | Central counterparty interposes itself between buyer and seller | Clearing, margin, default management |
| CSD | Central securities depository | Settlement and securities records |
| Custodian | Safeguards/administers assets | CASS custody rules and asset protection |
Issuer, listing and disclosure controls
| Area | Key idea | Exam cue |
|---|
| Prospectus | Required for many public offers or admissions to regulated markets unless exemption applies | “Offer to public”, “admission to trading” |
| FCA listing/prospectus role | FCA administers relevant listing and prospectus rules | “Official listing”, “approved prospectus” |
| Continuing obligations | Issuers must comply with ongoing disclosure and governance requirements | Periodic reporting, inside information disclosure |
| Inside information disclosure | Issuer must disclose inside information as soon as required unless delay conditions are met | “Results known internally but not announced” |
| Insider lists | Record persons with access to inside information | “Wall-crossed staff/advisers” |
| PDMR dealing | Directors/senior managers face dealing notification and closed-period controls | “Director trades before results” |
| Market soundings | Controlled communication of information before transactions | “Wall-crossing investors before placing” |
Market abuse
Information is likely inside information where it is:
| Element | Meaning |
|---|
| Precise | Indicates circumstances/events or allows a conclusion about possible price effect |
| Not public | Not generally available to the market |
| Related to issuer/instrument | Directly or indirectly concerns issuer, instrument, derivative or relevant market |
| Price-sensitive | A reasonable investor would likely use it as part of investment decision-making |
Main abuse types
| Abuse type | Description | Example |
|---|
| Insider dealing | Using inside information to acquire/dispose/cancel/amend orders, or recommending/inducing another | Trading before unpublished takeover announcement |
| Unlawful disclosure | Improperly disclosing inside information outside normal employment/professional duties | Tipping a friend about unpublished results |
| Market manipulation | False/misleading signals, artificial prices, deception, benchmark manipulation | Wash trades, spoofing, false rumours |
Civil/regulatory vs criminal
| Feature | Civil/regulatory market abuse | Criminal offences |
|---|
| Route | FCA regulatory enforcement | Criminal prosecution route |
| Burden/standard | Regulatory/civil framework | Criminal standard and procedure |
| Scope | UK MAR-style market abuse, systems and controls failures | Insider dealing, misleading statements/impressions and related offences |
| Exam distinction | No need for criminal conviction to find market abuse | Criminal liability is separate and more serious procedurally |
Market abuse controls
| Control | Purpose |
|---|
| Information barriers | Prevent improper flow of inside information |
| Watch/restricted lists | Control trading in sensitive securities |
| Personal account dealing rules | Prevent staff misuse of information |
| Insider lists | Evidence who had access and when |
| Market sounding procedures | Legitimate wall-crossing process |
| STOR process | Report suspicious transactions and orders |
| Surveillance | Detect spoofing, layering, unusual trading and wash trades |
| Training and escalation | Ensure staff recognise and report concerns |
Client assets and client money: CASS
| Concept | Meaning | Exam trap |
|---|
| Client money | Money held for or on behalf of a client in connection with investment business | Must be segregated from firm money unless an exemption applies |
| Custody asset | Designated investment held for a client | Not money; subject to custody record and reconciliation rules |
| Segregation | Client assets/money kept separate from firm assets/money | Reduces loss on firm failure |
| Statutory trust | Client money is held on trust for clients | Firm cannot use it as working capital |
| Reconciliations | Internal and external checks of records against banks/custodians | Breaks must be investigated promptly |
| Acknowledgement letters | Banks/custodians acknowledge client money status where required | Missing/incorrect letters are common CASS breaches |
| CASS resolution pack | Key information to help return assets on failure | Tests operational readiness |
| Title transfer collateral | Client transfers full ownership to firm, with contractual obligation to return equivalent | Not the same as holding client assets under CASS |
| Delivery versus payment | Settlement timing arrangements can affect client money/custody treatment | Do not assume all settlement cash is automatically long-term client money |
CASS scenario decoder
| Scenario cue | Likely issue |
|---|
| Firm uses client cash to fund expenses | Client money breach, Principle 10 |
| Custodian records do not match firm books | Custody reconciliation breach |
| Bank account title does not show client status | Segregation/acknowledgement failure |
| Firm failure with pooled client money | Client money distribution and shortfall allocation |
| Asset transferred under title transfer collateral | Ownership has moved; assess whether arrangement is valid and appropriate |
| Client securities held in nominee | Custody asset controls, records and reconciliations |
Financial crime
AML/CTF framework
| Area | Key requirement | Exam cue |
|---|
| Risk-based approach | Assess and mitigate money laundering and terrorist financing risks | Customer, product, geography, delivery channel risk |
| Customer due diligence | Identify and verify customer; identify beneficial owner; understand purpose/nature | New relationship, occasional transaction, suspicion |
| Ongoing monitoring | Monitor transactions and keep customer information current | Activity inconsistent with profile |
| Enhanced due diligence | Apply extra scrutiny to higher-risk situations | PEP, high-risk jurisdiction, complex structure |
| Simplified due diligence | Lower-risk process where permitted | Not “no due diligence” |
| Beneficial ownership | Identify natural persons who ultimately own/control customer | Shell company, trust, nominee structure |
| PEPs | Politically exposed persons require senior attention and enhanced controls | Family members and known close associates may matter |
| MLRO/nominated officer | Receives internal reports and decides on external SARs | Staff report suspicion internally |
| SAR | Suspicious activity report to NCA where required | Suspicion of criminal property |
| Tipping off | Improperly alerting suspect to investigation/report | Telling client “we filed a SAR” |
| Sanctions screening | Check against designated persons and asset-freeze obligations | Match to sanctioned individual/entity |
| OFSI reporting | Sanctions breaches and frozen assets may require reporting | Sanctions hit or attempted payment |
Money laundering stages
| Stage | Meaning | Example |
|---|
| Placement | Criminal proceeds enter financial system | Cash used to buy investments |
| Layering | Transactions obscure origin | Multiple transfers through entities/accounts |
| Integration | Funds appear legitimate | Sale proceeds reinvested in mainstream assets |
Other financial crime areas
| Area | Core point |
|---|
| Bribery | Bribes, facilitation payments and inadequate prevention procedures create risk |
| Fraud | False representation, failure to disclose, abuse of position |
| Tax evasion facilitation | Firms need prevention procedures against facilitating tax evasion |
| Market abuse | Separate from AML but may overlap through suspicious trading |
| Data theft/cybercrime | Operational, conduct and notification implications |
Prudential regulation and risk
| Risk type | Meaning | Typical control |
|---|
| Credit risk | Counterparty fails to pay | Limits, collateral, credit assessment |
| Market risk | Loss from price, rate, FX or volatility moves | Limits, stress testing, hedging |
| Liquidity risk | Cannot meet obligations when due | Liquidity buffers, cash-flow monitoring |
| Operational risk | Failed processes, people, systems or external events | Controls, incident management, resilience testing |
| Settlement risk | Trade does not settle as expected | DvP, confirmations, fails management |
| Counterparty risk | Trading counterparty defaults before settlement/maturity | Margin, netting, exposure monitoring |
| Concentration risk | Excess exposure to client, sector, asset or counterparty | Diversification and limits |
| Conduct risk | Poor outcomes or market integrity harm | Governance, monitoring, incentives controls |
| Legal/regulatory risk | Breach of law/rules or unenforceable contracts | Legal review, compliance monitoring |
| Cyber/technology risk | System compromise or outage | Access controls, testing, incident plans |
| Outsourcing risk | Third-party failure affects regulated services | Due diligence, contracts, oversight, exit plans |
Investment firm prudential concepts
| Concept | Meaning |
|---|
| Own funds | Regulatory capital resources |
| Liquid assets | Resources available to meet cash needs |
| K-factor-style risks | Activity-based risk measures for investment firms |
| ICARA-style assessment | Internal assessment of capital/liquidity adequacy and risk |
| Wind-down planning | Plan for orderly cessation without harming clients or markets |
| Remuneration governance | Incentives should not encourage excessive risk or poor conduct |
| Public disclosure | Some firms disclose prudential information to market/stakeholders |
Operational resilience and outsourcing
| Requirement area | Practical focus | Scenario cue |
|---|
| Important business services | Identify services whose disruption could cause intolerable harm | Trading platform, payments, client asset access |
| Impact tolerances | Define maximum tolerable disruption | “How long can service be unavailable?” |
| Mapping | Map people, process, technology, data and third parties | Dependency on cloud provider |
| Testing | Test ability to remain within tolerances | Severe but plausible scenario |
| Lessons learned | Improve controls after incidents/tests | Repeat outage without remediation |
| Outsourcing oversight | Firm remains responsible for outsourced functions | “Vendor failed” does not excuse firm |
| Exit planning | Ability to transfer or terminate service | Critical provider concentration |
Complaints, FOS and FSCS
| Area | Key point | Exam distinction |
|---|
| Complaint | Expression of dissatisfaction involving financial loss, distress, inconvenience or alleged failing | Not every query is a complaint, but firms should recognise substance over label |
| DISP process | Prompt investigation, fair assessment and clear response | Procedure and evidence matter |
| Summary resolution | Very fast resolution can use simplified communication | Do not confuse with ignoring the complaint |
| Final response | Sets outcome, redress if any, and ombudsman rights where applicable | If unresolved by the relevant deadline, FOS rights arise |
| Financial Ombudsman Service | Resolves eligible complaints against firms | Dispute resolution, not firm failure compensation |
| Financial Services Compensation Scheme | Pays eligible claims where authorised firm cannot meet liabilities | Safety net, not protection against market loss |
| Redress | Aim to put customer in position they should have been in | May include compensation, interest, correction, apology |
Enforcement and regulatory powers
| Tool | Used for | Exam cue |
|---|
| Information requirement | Obtain documents, data, explanations | Regulator asks for records |
| Skilled person report | Independent review under regulator power | Systems, CASS, AML or governance concerns |
| Own-initiative requirement/variation | Restrict firm’s business or permissions | “FCA stops firm taking new clients” |
| Public censure | Public disciplinary statement | Breach but no financial penalty or alongside penalty |
| Financial penalty | Monetary sanction | Serious rule breach |
| Restitution | Return benefit or compensate loss | Customer detriment from breach |
| Prohibition order | Ban individual from regulated functions | Lack of fitness and propriety |
| Suspension/restriction | Limit firm or individual activity | Immediate risk to consumers/markets |
| Injunction | Court order to stop conduct | Ongoing unlawful activity |
| Criminal prosecution | Criminal offences such as insider dealing or misleading statements | Higher procedural seriousness |
| Tribunal route | Challenge certain regulatory decisions | Warning/decision notice escalation |
Rapid scenario decoder
| If the question says… | Think first of… |
|---|
| “Unauthorised firm sends investors an invitation to buy bonds” | Financial promotion restriction |
| “Firm advises client to buy unsuitable structured product” | Suitability, COBS, PRIN, Consumer Duty if retail |
| “Client asks firm to execute a complex derivative without advice” | Appropriateness |
| “Portfolio manager trades at poor venue without monitoring outcomes” | Best execution |
| “Firm allocates IPO stock to favoured clients” | Conflicts, allocation policy, fair treatment |
| “Trader places orders to move price then cancels” | Market manipulation/spoofing |
| “Director tells friend unpublished results” | Unlawful disclosure; possible insider dealing by friend |
| “Firm cannot reconcile custody records” | CASS custody breach |
| “Client cash mixed with house account” | CASS client money breach |
| “Client refuses beneficial ownership information” | CDD failure; do not proceed if CDD cannot be completed |
| “Payment match to designated person” | Sanctions freeze/escalation |
| “Senior manager delegated compliance but never checked it” | SM&CR reasonable steps issue |
| “Firm wants to start managing investments” | Variation of permission |
| “Customer unhappy after final response” | FOS |
| “Authorised firm fails and cannot return client assets” | FSCS eligibility and CASS failure process |
Common traps to review before the exam
| Trap | Correct distinction |
|---|
| FCA and PRA are interchangeable | FCA focuses on conduct/markets and prudential regulation for many investment firms; PRA focuses on prudential soundness of banks, insurers and designated firms |
| Guidance equals binding rule | Rules bind; guidance indicates expected interpretation and can be persuasive |
| Financial promotion equals investment advice | A promotion is an invitation/inducement; advice is a personal recommendation |
| Suitability and appropriateness are the same | Suitability applies to advice/discretionary management; appropriateness applies to non-advised complex product services |
| Best execution means cheapest price only | Execution factors include costs, speed, likelihood, size, nature and settlement |
| Disclosure cures every conflict | Firms must prevent or manage conflicts where possible; disclosure is not a default solution |
| Retail client can waive all protections | Some protections cannot simply be waived by agreement |
| Eligible counterparty means unregulated relationship | Some rules still apply; status is activity-specific |
| Client money and custody assets are identical | Money and assets have separate CASS rules |
| Market abuse requires criminal conviction | Civil/regulatory market abuse is separate from criminal prosecution |
| SAR requires proof of crime | Suspicion is enough to trigger reporting obligations |
| Appointed representative carries full regulatory burden alone | Principal firm is responsible for appointed activities |
| FSCS compensates investment underperformance | FSCS addresses eligible claims when a firm cannot meet liabilities, not normal market loss |
| Senior manager escapes liability by delegation | Delegation must be reasonable and overseen |
Final review checklist
- Can you identify the correct regulator or body from a scenario?
- Can you run the perimeter test: activity, investment, business, territorial link, exclusion?
- Can you distinguish financial promotion, advice, arranging, dealing and managing?
- Can you apply FCA Principles, Consumer Duty and COBS to retail scenarios?
- Can you classify clients and explain the protection consequences?
- Can you choose between suitability, appropriateness and execution-only treatment?
- Can you identify inside information and the three main market abuse types?
- Can you separate client money from custody assets under CASS?
- Can you spot AML, sanctions, bribery and fraud red flags?
- Can you explain SM&CR accountability and conduct rules?
- Can you distinguish FOS complaint handling from FSCS compensation?
- Can you select the likely enforcement tool from the regulator’s concern?
Practical next step
Work through timed scenario questions for CISI CMP UK Reg, and after each question write the regulatory trigger in one line: perimeter, authorisation, conduct, market abuse, CASS, AML, prudential, complaints, or enforcement. This builds the exam habit of identifying the rule family before choosing the answer.